Could Your Automation Be Killing Empathy? Here’s How to Bring it Back
Imagine your product as a net, designed to hold onto customers throughout their journey. But like any net, gaps can form—moments where users feel overlooked, frustrated, or disconnected. These experience gaps can lead to churn, missed opportunities, and broken trust. In my last article, ‘Why Speed Alone Isn’t Enough’, I shared how we used Compassionate […]